Common workflows for hospitality brands
- Quarterly NPS report — pull all reviews from the last 90 days, plot avg rating + count by week.
- Trip-type segmentation — filter
trip_type = "Family"to see what families specifically complain about (e.g., room layout, kid amenities) — different from couples or business travellers. - Owner-response gap audit — count reviews with empty
owner_response_text— Tripadvisor's algorithm rewards reply rate; missing replies cost you ranking. - Multi-property benchmarking — for hotel chains, bulk-export every property's reviews and compare against the chain average.
- Localised competitor analysis — pull your top 3 competitors' reviews, filter to
language = "de"(or your target market), score sentiment for that segment. - Pre-renovation baseline — export the 100 most recent reviews before a refit, then again after — direct measure of whether the renovation moved the needle.
- OTA-arbitrage data — combine with Booking.com / Expedia review exports (we have those too) to build a full reputation picture across channels.
About Tripadvisor's "Recently Updated" filter
Tripadvisor sometimes shows "Updated within the last 12 months" by default in its UI; the exporter ignores that filter and pulls the entire reviewable history Tripadvisor exposes for the listing. To narrow at export time, use the date filters on the listing URL itself.
Plan limits
Per-listing size scales with your plan. Free (no signup): up to 100 reviews per listing. Personal: 5,000. Premium: 50,000. Business: 250,000 — see pricing for the full feature comparison and API tiers for the API-specific limits.